PromptWallet support

My prompts are not syncing between iPhone and Mac

PromptWallet private sync depends on iCloud and CloudKit. Make sure both devices are signed into the same Apple ID for iCloud, iCloud is available on both devices, PromptWallet has been opened on both devices, and you are using a build with CloudKit enabled. Sign in with Apple inside PromptWallet is optional and is not the same thing as iCloud sync.

Sign in with Apple is not working

Check that Sign in with Apple is available for your Apple ID on the device, network access is working, and Apple authentication prompts are not being blocked. If sign-in still fails, include a screenshot of the error message when contacting support.

A shared prompt did not import correctly

Check that you opened the PromptWallet import link from the message, you are using the latest build of PromptWallet, and the shared message was not edited or truncated. If you see an import failure alert, send a screenshot of the alert and whether the share came from Messages, Notes, Mail, or another app.

The app feels frozen or a page opens slowly

Force quit PromptWallet, reopen the app, and try the same flow again. If the issue continues, send the exact screen where it happened, what you tapped just before it froze, and whether it happens on iPhone, Mac, or both.

Discover or imports feel confusing

Tell support what you expected to happen, what was unclear, and which screen you were on. PromptWallet is actively improving the first-run flow, so this feedback is especially useful.

Community Guidelines

PromptWallet is a place to share useful prompts and learn from other people's. Your private library stays private: these guidelines only cover what you choose to publish, comment, or show on your public profile.

By publishing or commenting, you agree to these guidelines. We have zero tolerance for objectionable content or abusive users.

Version 2026-10. Publishing or commenting means you agree to these guidelines.

• Don't post: Harassment or bullying. No threats, insults, intimidation, or piling on another person.
• Don't post: Hate. No content that attacks or demeans people for their race, ethnicity, nationality, religion, caste, sex, gender identity, sexual orientation, disability, age, or similar traits.
• Don't post: Sexual content. No sexually explicit material, and nothing that sexualizes minors, ever.
• Don't post: Violence. No threats of violence or content that promotes or glorifies harm to people or animals.
• Don't post: Illegal content. No content that breaks the law or helps someone do so, including malware, fraud, and prompts designed to get around safety systems to cause real-world harm.
• Don't post: Spam. No ads, repeated posts, link farming, engagement bait, or misleading content.
• Don't post: Impersonation. Don't pretend to be another person, creator, brand, or PromptWallet. Choose a handle and name that are yours.
• Don't post: Other people's private information. Don't share anyone's personal details, private messages, or credentials. Check your own prompts too: remove API keys, passwords, and internal information before you publish.
• Report and block: Report any post, comment, or profile in the app. Choose a reason and add details if they help. The person you report isn't told who reported them.
• Report and block: Block someone from their post, comment, or profile. You won't see their posts, comments, or activity, and they can't comment on your posts. You can unblock them at any time.
• What happens next: We review reports, usually within 24 hours.
• What happens next: Content that several people report may be hidden automatically until we've looked at it.
• What happens next: Content that breaks these guidelines is removed. Accounts that break them, especially repeatedly or seriously, can be banned from the community. A ban still applies if the account is deleted and set up again with the same Apple ID. To make that work we keep a one-way hash of the sign-in ID, and nothing else.
• What happens next: We may also remove content or restrict accounts when we need to comply with the law or keep people safe.

Backups and Export

PromptWallet includes backup and restore support in Settings.

If you are planning a major device change or reinstall, make a backup first.

Privacy Questions

PromptWallet is private by default.

For current privacy details, see the privacy policy linked below.

• PromptWallet privacy policy

Response Expectations

For launch, support is best-effort.

If you send a clear bug report with device, version, and screenshot details, that makes it much easier to reproduce and fix quickly.